We ship all orders securely packaged to ensure your items arrive in perfect condition. Orders are processed within 1–2 business days. Delivery times vary by location:

Europe: 5 – 10 business days

Worldwide: 7 – 14 business days

All parcels include a tracking number so you can follow your order every step of the way. We work with trusted carriers to guarantee fast and reliable delivery.

We process and ship all orders within 1–2 business days after payment confirmation.

Estimated delivery times:
Europe: 5 – 10 business days
Worldwide: 7 – 14 business days

All orders are shipped with trusted carriers and include a tracking number. Shipping costs are calculated at checkout.

Return Policy

You can return items within 15 days of delivery if they are unworn, unwashed, and in original packaging with tags attached.

Customized products (with name/number printing) and sale items are non-returnable unless faulty

Refunds are processed within 5–10 business days after we receive and inspect the return. Return shipping costs are the responsibility of the customer unless the product is incorrect or faulty.

Yes! We ship orders within 1–2 business days, with delivery in 5–10 days (Europe), and 7–14 days (worldwide).

Returns are accepted within 14 days if items are unworn, unwashed, and in original packaging. Please note: customized and sale items can’t be returned unless faulty.

We offer a variety of secure payment methods for customers worldwide:

Credit & Debit cards: Visa, Mastercard, American Express, Maestro

Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay

Local Options: iDEAL (Netherlands), Bancontact (Belgium), Sofort/Klarna Pay Now (Germany & EU), EPS (Austria), Giropay (Germany)

Buy now, Pay Later: Klarna

All transactions are processed securely, and your payment details are always protected.

Yes we accept all credit cards

Credit & Debit cards: Visa, Mastercard, American Express, Maestro

1. Check eligibility

Make sure your item is unworn, unwashed, and in its original packaging with all tags attached.

Remember: customized products (name/number printing) and sale items can’t be returned unless faulty.

2. Contact our customer service

Use the contact page or send a e-mail to sales@the-kitplug.com with your order number, reason for return, and photos if the item is faulty.

3. Wait for return instructions

Our team will confirm your return request and send you the return address and any necessary forms.

4. Prepare your package

Repack the item securely to avoid damage during shipping. Include the order confirmation or return form inside.

5. Ship the item

Send the package using a tracked shipping method. Return shipping costs are the responsibility of the customer unless the item is faulty.

6. Refund processing

Once we receive and inspect your return, we’ll process your refund within 5–10 business days to your original payment method.

Once we receive and inspect your return, we’ll process your refund within 5–10 business days to your original payment method.

Please change or cancel your order in 24 hours.

Send a e-mail to sales@the-kitplug.com